Maintenance Plans

We take into account the changing business environment and therefore our subscription plans can be canceled.

As our monthly maintenance services go into effect from day one, they are non-refundable.

If you select an annual subscription plan to take advantage of the annual discount and request cancellation, you will be charged only for the months you used at the full monthly rate. The rest of the amount will be returned to you.

We understand that any website is subject to hacking attacks, and it occurs from time to time. We surely fix your website if it has been hacked. Furthermore, we would first study the scale of work for fixing and then present the estimate of time and costs for this work.

All the updates will be made on the staging website which we create on your hosting. You can then check all the updates on the staging website and after your approval, we can then make the same updates on your main website.

In case certain features break down as a result of updates, we will restore the latest backup of your website so that it is accessible and works without errors. We will then do our best to fix the issue, using the available development hours in your maintenance plan.

Each task is estimated, and then it is shared with you. We will start working only after your approval. However, if the estimated task requires more hours than available development hours in the plan, you can acquire these extra development hours.

The available development hours in the plan don’t transfer to the next month but the extra development hours that you have acquired will transfer to the next month. This means that you will not lose the extra development hours even if you don’t use them up in the preceding month, and you can use them at any time during one year.

The cost of the additional development hour is $55.

Yes, we offer WordPress theme and plugin customization, and we pride ourselves on our long experience in this field. If the required custom work takes more than the available hours in your maintenance plan, we can do this work as a separate project.

We will discuss the details of your project and draw up technical documentation. Then, we send you an accurate estimate as to the time and costs for your project. Once, you give the green light to start, we will get down to your project right away.

Each task is estimated, and then it is shared with you. We will start working only after your approval. However, if the estimated task requires more hours than available in your selected plan, you can buy these extra development hours separately. The cost of the additional development hour is $55.